Refund Policy for Ourespire.com
Last updated: February 27, 2024
Thank you for choosing Ourespire.com. Our Refund Policy outlines the terms and conditions under which we accept and process refund requests for the physical products purchased on our website.
1. Eligibility for Refund:
1.1 Damaged or Defective Products: We take utmost care to ensure the quality of our products. In the rare event that you receive a damaged or defective item, please contact us within [X days] of receiving the product. We will provide instructions on returning the item and, upon verification, offer a full refund or replacement.
1.2 Incorrect Product Received: If you receive the wrong product, please notify us within [X days] of receiving the order. We will arrange for the correct product to be sent to you or provide a refund after the incorrect item is returned in its original condition.
2. Refund Process:
2.1 Initiating Refund Requests: To initiate a refund, please contact our customer support team at [email protected] and provide your order number, a detailed explanation of the issue, and relevant supporting evidence such as photographs.
2.2 Refund Verification: Our team will review your request and may ask for additional information if necessary. Refunds are subject to verification and approval.
2.3 Refund Notification: You will be notified via email once your refund request is approved or rejected. Approved refunds will be processed within [X business days] and credited to the original payment method.
3. Non-Refundable Items:
3.1 Customized or Personalized Products: Products that are customized or personalized according to your specifications are non-refundable unless they are damaged or defective.
4. Return Shipping:
4.1 Return Shipping Costs: If a return is required, you may be responsible for the cost of shipping the item back to us unless the return is due to our error (e.g., incorrect item shipped, damaged or defective product).
4.2 Return Authorization: Please do not return items without obtaining authorization from our customer support team. Unauthorized returns may not be accepted or processed.
5. Contact Information:
If you have any questions or concerns regarding our Refund Policy, please contact us at [email protected].
By making a purchase on Ourespire.com, you agree to abide by the terms and conditions outlined in this Refund Policy. We reserve the right to update or modify this policy at any time without prior notice.
