Privacy Policy

Introduction

OEH Chat ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("OEH Chat" or "the App").

Information We Collect

1. Personal Information

2. Communication Data

• Messages: Text messages, voice messages, images, videos, documents, GIFs, and polls you send and receive
• Call Data: Voice and video call logs, including duration, participants, and call quality metrics
• Group Chats: Group messages, participant lists, group settings, and administrative actions
• Communities: Community membership, community groups, settings, and roles
• Channels: Channel subscriptions, channel messages, and channel analytics
• Broadcast Lists: Broadcast list membership and broadcast messages
• Status Updates: Status images, videos, text, and view history
• Shared Media: Photos, videos, voice recordings, documents, and locations shared through the app
• Reactions: Emoji reactions to messages and status updates
• Polls: Poll questions, options, votes, and results

3. Device Information

4. Authentication Data

• Biometric Data: Fingerprint or face recognition data (stored locally on your device only for app lock feature)
• Session Tokens: Authentication tokens and session identifiers
• Linked Devices: Information about devices linked to your account via QR code login
• Login History: Login timestamps, device types, and locations

5. Location Data (Optional)

• Precise Location: GPS coordinates when you choose to share location in messages
• Approximate Location: City or region based on IP address

6. Usage Data

• App interactions and feature usage
• Message delivery and read receipts
• Typing indicators and online status
• Search history (stored locally)
• Settings and preferences
• Performance data and crash reports

7. Subscription and Payment Data (If Applicable)

• Subscription plan information
• Payment transaction IDs (processed by Google Play)
• Subscription status and renewal dates
• Usage limits and quota information

How We Use Your Information

1. Service Delivery

• Enable messaging, voice calls, and video calls
• Deliver push notifications for messages and calls
• Sync messages across multiple devices
• Provide cloud backup and message history
• Enable group chats, communities, channels, and broadcasts
• Share status updates with your contacts
• Process and deliver polls, reactions, and media files

2. Content Moderation and Safety

• Detect and remove illegal content (CSAM, terrorism, etc.)
• Filter spam, scams, and malicious links
• Investigate user reports and violations
• Enforce Terms of Service and Content Policy
• Prevent abuse, harassment, and fraud

3. Improve Experience

• Personalize your app experience
• Improve app functionality and performance
• Develop new features and services
• Analyze usage patterns and trends
• Fix bugs and technical issues

4. Security

• Protect against unauthorized access
• Verify account ownership and authenticity
• Detect and prevent security threats
• Monitor for suspicious activity
• Manage linked devices and sessions

5. Customer Support

• Respond to your questions and requests
• Troubleshoot technical problems
• Provide account assistance
• Handle data deletion requests

6. Legal Compliance

• Comply with law enforcement requests
• Respond to court orders and subpoenas
• Meet regulatory requirements
• Protect our legal rights

Data Storage and Security

Security Measures

• Secure data transmission using TLS 1.2/1.3 and HTTPS
• Server-side encryption for stored data (AES-256)
• Local device encryption for biometric data and credentials
• Regular security audits and penetration testing
• Access controls and employee monitoring
• Intrusion detection systems
• Secure data centers with physical security

Data Retention

Third-Party Services

We integrate with the following third-party services:

App Permissions

OEH Chat requests the following permissions:

Your Rights

Data Sharing

We May Share Data In These Limited Circumstances:

• With Users: Messages shared with intended recipients, profile visible to contacts, status visible to selected viewers
• Service Providers: Third-party services that help operate our app (Firebase, Jitsi, etc.)
• Legal Requirements: When required by law, court order, or to protect rights and safety
• Business Transfers: In case of merger, acquisition, or sale of assets (users will be notified)
• With Your Consent: When you explicitly authorize data sharing

Children's Privacy

OEH Chat is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

International Data Transfers

Your information may be transferred to and maintained on servers located outside your country. We ensure appropriate safeguards are in place to protect your data, including:

• Standard contractual clauses
• Data processing agreements
• Compliance with GDPR and other regulations
• Secure data transfer protocols

Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy in the app
• Sending a push notification
• Updating the "Last Updated" date
• Requiring acceptance for material changes

Continued use of the app after changes constitutes acceptance of the new Privacy Policy.

Account and Data Deletion

Your Consent

By using OEH Chat, you consent to this Privacy Policy and agree to its terms. You acknowledge that:

• You have read and understood this Privacy Policy
• You understand that OEH Chat uses server-side encryption, not end-to-end encryption
• You consent to the collection and use of your information as described
• You agree to our data practices and third-party integrations