Account & Data Deletion Policy

Last updated: June 2026

At Our Espire, we respect your privacy and give you full control over your personal data. In compliance with Google Play Store User Data Policies and international privacy regulations, this page explains how users can delete their account and associated data.

1. How to Delete Your Account

Account deletion is managed through our secure web portal and customer support channels. You can delete or request deletion of your account using either of the following methods:

Method 1: Direct Deletion via User Portal (Logged-in Users)

1. Visit our official User Portal at https://user.ourespire.com/.
2. Log in with your registered account credentials.
3. Go to Account Settings / Security in your user dashboard.
4. Click on Delete Account and follow the prompts to confirm permanent account deletion.

Method 2: Submit a Deletion Request via Email

If you cannot access the website or prefer manual assistance, you can submit an account deletion request via email:

• Email: hi@ourespire.com
• Subject: Account Deletion Request
• Information required: Please email us from your registered email address or include your registered phone number / User ID so we can verify account ownership.

2. What Data Will Be Permanently Deleted

When your account deletion is processed, the following personal data will be erased from our active systems:

• Personal Identity Information: Full name, email address, mobile phone number, profile photo, and password credentials.
• Platform Data: Profile settings, course/training progress history, team referral linkages, and notification preferences.
• Device & Session Tokens: App authentication tokens, device identification records, and push notification tokens.

3. Data Retained for Legal Compliance

As permitted under Google Play User Data policies and relevant financial regulations, certain records may be retained post-deletion:

• Financial Transaction Records: Records of payment purchases, subscription payments, and payout statements retained for tax, accounting, and anti-fraud auditing purposes.
• Security Logs: Anonymized server interaction logs kept for system integrity and cyber-security protection.

4. Timeframe for Processing

Direct deletions initiated via user.ourespire.com take effect immediately or within 24 hours. Email deletion requests are verified and processed within 7 business days.

5. Support Contact

If you have any questions or need assistance with your data deletion, contact us:

• Email: hi@ourespire.com
• Phone: +92 (317) 6794 164